Workflow management platform for smart utilities

The problem

When field teams manage utility tasks without a unified system, operations collapse.

1. No task overview – dispatchers can't see what's actually happening across the field
2. Inefficient routing – workers drive between jobs without any optimization
3. No fraud control – no way to verify a task was actually performed
4. Manual paperwork – every job ends with a form to retype later
5. Unadaptable systems – every new task type requires an app rebuild

The starting point

Stage 1 – Manual process (5+ years)

• Tasks tracked on paper for 5+ years
• No structured workflow, no audit trail
• Complex tasks prone to errors and rework

Stage 2 – Failed in-house app

• No transparency over field worker activity
• Client escalations from outdated systems
• No offline capability, no real-time visibility

The challenge

Rebuild the whole thing: an offline-first platform that adapts to any task type, prevents fraud structurally, and ships fast enough to actually replace the failing system.

The solution

One platform. Full field operations coverage.

Task management

• Unified task list with real-time updates
• Search, filter, prioritize by any criteria
• Prevents missed assignments and planning chaos

Map & routing

• Visual map with all tasks
• Optimal route planning between job sites
• Eliminates wasted fuel and travel time

Configurable workflows

• Branching steps with data validation
• Fully configurable screens per task type
• No app update needed to change workflows

Monitoring & fraud prevention

• Activity tracking and audit trail
• GPS timestamps, photo metadata lock
• Structurally impossible to skip steps

Key decisions

1. One app, any task type

Every task type in utilities is different – faucet repair, meter check, area cleaning. Instead of hardcoding flows, the app renders screens from a backend-driven schema with branching steps and validation. New task types ship without an app update. Rigid systems kill adoption in the field.

2. Offline-first by default

Field workers lose connectivity – underground, in basements, in remote areas. Every action writes locally first and syncs when possible. No data loss, no failed sessions, no "please reconnect" mid-job.

3. Fraud prevention built into the flow

Sequential steps, GPS timestamps, locked photo metadata, and branching validation make it structurally impossible to skip or fake work. Protects honest workers. Catches bad actors automatically – without a separate audit pass.

Technical depth

Core capabilities:

• Real-time task sync across 500+ concurrent users
• Configurable workflow engine with branching logic
• Offline-first data layer with resumable sync
• Dynamic form builder – no code changes required
• Role-based access and activity monitoring

Performance:

• Handles 3,000 users without degradation
• Sub-second task updates in connected mode
• Efficient local storage for all-day field use
• Smart sync prioritization on reconnect

Results

• 3,000 total users on the platform
• 3.5× faster ticket closure
• 500+ concurrent field workers
• 2.5 months from kickoff to deployment
• Replaced 5 years of paper + a failed in-house attempt